Terms


  ORDER TIMELINE

Geminae handcrafts all items within 2-4 weeks.
Oftentimes, orders process faster than this but a faster processing time is not guaranteed.

Made to Order vs. Pre-Made
Check a listing carefully to understand if an item is pre-made & ready to ship or if the item is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 2-4 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

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HANDMADE DISCLAIMER

The items(s) you receive might vary slightly from the product picture due to the nature of your item(s) being 100% handmade to order.

Care instructions for clothing can be found on tags sewn into the garment between the layers of fabric. You will also receive a set of printed instructions with your order.

Your item(s) can be damaged if you do not follow the washing/drying instructions on the tag sewn into the garment. Geminae is not liable for damage caused by failure to follow care instructions.

Size Chart & Measurement Guide
Please use our Size Chart & Measurement Guide when selecting your size to prevent errors in ordering.

Custom Orders
Custom orders are welcome! All clothing designs on this site can be customized by changing colors, fabrics (in some cases), hem lengths (in some cases) & sizes (a full set of measurements will be needed for this option).

Please contact for a quote.

Custom orders can have a lengthier processing time & may be charged an extra fee.


SHIPPING

Geminae ships through USPS using Priority Mail. Packages typically are received with 3-5 business days. A tracking number will be provided for you.

International Shipping
Geminae.co is currently set up to ship worldwide. If you need your package shipped outside the U.S., please feel free to use the shipping calculator on the cart page after you’ve added you items.

Geminae is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost Calculations
Shipping is free of charge to all 50 states. For addresses outside the U.S. there is a flat fee of $20 for shipping to most countries.

Timeline
Transit time is typically 3-5 business days for U.S. shipping & up to 2 weeks for international. The creation of your item will still take 2-4 weeks. For custom orders it may be longer depending on the customization requested.


RETURNS

Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately a refund or exchange will not be offered. Gift cards are non-refundable.

Return Instructions
To complete your return please do the following:

  • Email info@geminae.co with your name, order number, intent to return & whether you want a refund or exchange
  • A prepaid shipping label will be provided for you via email
  • Please send back the item(s) in original brand-new condition with all tags attached as soon as possible
  • Please include the original invoice in the package

Returns must be sent to the following address:
Geminae
9260 Alcosta Blvd. Ste. D25
San Ramon, CA 94583

If an item returned is not in its original condition (damaged/missing pieces for reasons not due to company error), you may receive a partial refund or no refund.

Refunds
Once your return is received & inspected, you will be sent an email to notify you that your returned item arrived. You will also be notified of the status of your refund/partial refund or exchange.
If you are approved for a refund, then your refund will be processed, & a credit will automatically be applied to your credit card or original method of payment. Depending on your method of payment, this may take a few days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this & still have not received your refund, please contact info@geminae.co

Clearance items
Clearance items will not be refunded or exchanged.

Exchanges
We will replace items if they arrive to you defective/damaged or if the wrong size was ordered. If you need to exchange, please follow the Return Instructions above.

Please read carefully

The above return instructions must be followed exactly.

Depending on where you live, the time it takes for your exchanged item(s) to reach you may vary. If you are exchanging a clothing item, the 2-4 week processing time will apply.

Tracking for returns will be included with the prepaid shipping label however, this is not a guarantee that your items will arrive safely or in a timely manner.

Avoid the return process
Please read the item descriptions carefully
Pay special attention to the product photos
Take your measurements using the Geminae Measurement Guide
Choose your size using the Geminae Size Chart
Feel free to ask any and all questions before checkout
For clothing items order swatches for each garment you are considering (these are available for just $1 per garment)


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